Understand customer psychology
Understanding customers is the goal that INTERPLUS aims and focuses on. We always find your desire to provide advice and answers to help you discover the needs you need and realize that the service we provide is the optimal solution. logistics for your work. INTERPLUS always shows a progressive attitude, listening attentively to the comments of people, including negative feedback. This helps us to provide appropriate explanations and advice, including pros and cons, to help our customers make the best choices.
Market research is essential to help INTERPLUS identify customer service consumption trends and actual customer experience. The methods that are highly appreciated in market research include using questionnaires, calling customers for opinions, surveys, trial services ... From the results collected from market research, I will have the basis for making the right plan in improving the quality of service and at the same time creating a bond between our customers and our brand.